Core Principles

SIRIUS NGO is guided by the following safeguarding principles:

• Zero tolerance for any form of abuse, exploitation, harassment, or violence
• Protection of the dignity, rights, and well-being of all beneficiaries
• Special protection measures for children and vulnerable individuals
• Promotion of a safe, respectful, and inclusive environment
• Accountability and responsibility at all levels of the organization

Prohibited Conduct

Employees, volunteers, consultants, and partners of SIRIUS NGO are strictly prohibited from engaging in:

• Any form of physical, psychological, emotional, or sexual abuse
• Discriminatory, degrading, or humiliating behavior toward beneficiaries or colleagues
• Exploitation, coercion, or abuse of power
• Any inappropriate conduct involving children or vulnerable individuals
• Any action that may place beneficiaries, staff, or community members at risk of harm

Reporting and Complaints Mechanism

SIRIUS NGO provides safe and accessible channels through which beneficiaries, community members, staff, volunteers, and partners may report concerns, incidents, or complaints. All reports are handled confidentially, fairly, and without discrimination. No individual shall face retaliation, intimidation, or adverse consequences for reporting a concern or submitting a complaint in good faith.

Responsibilities

All employees, volunteers, and partners are expected to:

• Familiarize themselves with and comply with this policy
• Immediately report any suspected or actual safeguarding concern
• Act in the best interests of beneficiaries and vulnerable individuals
• Promote a culture of respect, safety, and accountability

Final Commitment

SIRIUS NGO is dedicated to upholding the highest ethical, safeguarding, and professional standards in all aspects of its work. We are committed to ensuring that all programs, services, and partnerships are implemented in a safe, respectful, inclusive, and trustworthy environment where the dignity and well-being of every individual are protected.

1. Respect for Human Dignity

We respect the rights, dignity, and freedoms of every person, regardless of their age, sex, nationality, social status, religious or political views, health condition, or other characteristics.

2. Exclusion of Discrimination

The organization does not tolerate any form of discrimination, hate speech, degrading treatment, or unequal treatment of any person.

3. Honesty and Integrity

Representatives of the organization are obliged to act honestly, conscientiously, and responsibly, avoiding conflicts of interest and any action that could damage the organization's reputation.

4. Transparency and Accountability

We strive to ensure the highest possible transparency and accountability in the organization's activities, decisions, and use of resources.

5. Exclusion of Corruption and Bribery

SIRIUS NGO strictly prohibits bribery, corruption, fraud, and any unethical action.

6. Confidentiality

Personal and official information obtained during the organization's activities is kept confidential and used exclusively for lawful and professional purposes.

7. Protection of Children and Vulnerable Groups

The organization pays special attention to the protection of the rights and safety of children, older persons, persons with disabilities, displaced persons, and other vulnerable groups.

8. Respectful Working Environment

We strive to create a working environment based on mutual respect, cooperation, and trust, where violence, threats, pressure, and harassment are excluded.

9. Compliance with the Code of Conduct

The organization's management, employees, volunteers, and partners are obliged to familiarise themselves with this Code of Conduct and to be guided by its provisions in the course of their activities.

Who Can Submit a Complaint or Feedback

Complaints or feedback may be submitted by all stakeholders, including: beneficiaries; community members; partner organizations; staff members and volunteers; representatives of governmental and local authorities; any other individual connected to or affected by the organization's activities.

Scope of Complaints and Feedback

Complaints and feedback may relate to, but are not limited to: the organization's activities or program implementation; potential violations of ethical standards or the Code of Conduct; cases of discrimination, disrespectful treatment, or inappropriate behavior; concerns regarding corruption, fraud, or conflicts of interest; suggestions and recommendations for improvement.

Submission of Complaints and Feedback

Complaints, concerns, suggestions, and feedback may be submitted via the following email address: info@sirius.ngo. Individuals are encouraged to provide clear and accurate information regarding their concern and, where appropriate, include any relevant supporting information.

Confidentiality and Impartiality

Sirius NGO is committed to handling all complaints and feedback with confidentiality, respect, fairness, and impartiality. No individual who submits a complaint or concern in good faith shall be subjected to discrimination, retaliation, intimidation, or any other adverse consequences as a result of raising their concern.

Review Process

All submissions will be reviewed by the organization within a reasonable timeframe. Where necessary, additional information may be requested, and further review may be conducted to ensure a fair and appropriate assessment.

Final Provision

Sirius NGO considers every complaint, concern, suggestion, and feedback submission as a valuable opportunity to strengthen organizational effectiveness, accountability, and public trust.